Request a service call
Explain the situation in a few steps. Photos and access details will help us prepare the service call.
Practical information
A well-prepared request for a better-organised service call
Describe the situation as accurately as possible. Photos, the address and access details help us assess priority and prepare the technician’s visit.
- Telephone helpline: 24 hours a day, 7 days a week
- Staff hours: normally from 09:00 to 16:00
- Outside these hours, an AI-assisted telephone reception service can answer calls, gather initial information and direct your enquiry to the appropriate department.
- Languages : Français, English, Nederlands
- Emergency call-outs at weekends may be possible, subject to availability. A surcharge may apply. Availability must be confirmed.
- The requested timeframes are subject to availability, accessibility, weather conditions and an assessment of the situation.