Frequently asked questions

We aim to handle standard requests within 72 hours. Urgent situations may be prioritised according to severity, availability, access and weather. We confirm the time frame after reviewing the request.

Our telephone reception service is available 24/7. Urgent weekend visits may be possible subject to availability; any surcharge is announced beforehand.

Keep people away from any dangerous area, protect belongings only when safe, and switch off the relevant electrical circuit if water approaches electrical installations. Then send us photos and a clear description.

No. They are response targets and remain subject to team availability, roof access, weather conditions and assessment of the situation.

The address, building type, affected floor, observed symptoms, available access and a few interior and roof photos if they can be taken safely.

Some intermittent or hidden leaks require several observations or additional tests. We document findings and hypotheses to target the next step.

Not always. Temporary protection may be preferable if the roof is wet, wind makes access unsafe, specific materials are needed or the repair exceeds the planned scope.

We work on flat roofs, Roofing / Derbigum, EPDM, tiles, slates, zinc work, gutters, cornices and terraces, subject to condition, access and technical feasibility.

Where the job allows, follow-up includes photos, findings, completed work or temporary measures, and priority recommendations.

Yes. Where broader repairs are needed, we can separate the initial visit or diagnosis from a distinct quote for additional works.

The price depends on the request, urgency, access, time and materials. Known costs and any surcharges are explained before the visit or included in the quote.

Yes. We provide one-off visits, documented follow-up, multi-building coordination and preventative maintenance for property managers, owners, businesses and public bodies.

No. Dr Roof acts as a roofing contractor to limit damage, make areas safe, document findings and carry out or propose repairs. We do not replace an independent loss adjuster appointed for a claim.

We cover all 19 municipalities of the Brussels-Capital Region. For addresses outside this area, feasibility is assessed case by case.