Emergency roof leak in Berchem-Sainte-Agathe

• Keep people away from areas where the ceiling is bulging, material is falling or water is in contact with electricity.
• Switch off the affected electrical circuit only if you can do so without putting yourself at risk.
• Place a container under the drip only when there is no electrical risk nearby.
• Do not climb onto a wet roof or attempt a dangerous temporary repair at height.
• Photograph visible damage and, if possible, the façade or courtyard access from a safe position.
• Note when the leak began, whether it continues after the rain and how the roof or loft can be accessed.

Please specify whether an attic hatch is accessible and whether parking is available in front of the property. Quiet streets can sometimes make access easier, though this does not guarantee immediate availability.

Dormer windows and flashings around roof windows are particularly vulnerable to wind damage; note whether the stain on the ceiling follows the line of the roof or a party wall.

1. We receive your description, photos and municipality (telephone reception 24/7; staff normally available 09:00–16:00, with AI-assisted reception outside those hours).
2. We assess the requested priority (express 24 hours, urgent 48 hours or standard 72 hours), always subject to confirmation.
3. We schedule a visit when the situation, access and weather conditions allow.
4. We assess the situation on site, apply damage-limitation measures or temporary covering when appropriate, then recommend a lasting repair.

Telephone reception: 24 hours a day, 7 days a week. Staff are normally available from 09:00 to 16:00. Outside those hours, AI-assisted telephone reception can collect initial information and direct your request.

You can request express (24 hours), urgent (48 hours) or standard (72 hours) priority. These are requested priority levels and are never guaranteed before confirmation. The stated response times depend on availability, site access and weather conditions.

Urgent weekend service may be possible depending on availability. A surcharge may apply, and availability must be confirmed.

A tarpaulin or temporary protection can limit damage when wind, rain or access prevents an immediate permanent repair. It is not equivalent to a lasting repair.

The permanent repair depends on the assessment (tile, membrane, zinc, gutter, etc.) and conditions on the roof. A second visit or favourable weather may be required.

• The 24-hour express service is a priority request; it is never a guarantee that technical assistance will be provided within that timeframe.
• A permanent repair is not always possible during the first visit (due to weather conditions, safety concerns, access issues or the nature of the leak).
• Emergency call-outs at weekends may be possible subject to availability; a surcharge may apply and must be confirmed.

• Emergency tarping
• Tile repairs
• Gutters
• Emergency roof leak — overview

Area served: Berchem-Sainte-Agathe

• Ganshoren
• Koekelberg
• Jette
• Molenbeek-Saint-Jean